Q: I can't find the answer to my question. Can I talk to someone at Southern Woods?
A: Absolutely. Give us a call on 0800 800 352 for any plant enquiries. Feel free to look through the FAQ and our Info Sheets sections first. If you have a site specific query, please email all details including photos if possible to: firstname.lastname@example.org.
Q: I'm confused about the grades! Can you help?
A: Sure. We grow plants in many different containers & pots. As a general rule - the larger the pot, the larger the plant. In the past we've gone by a proprietary grading system:
|02 Root Trainer/V150/63F/5-7cm pot||06 Planter Bag 8, 4L Pot|
|03 RX90 (0.5L) Pot||07 Planter bag 12|
|04 1L Pot||08 Planter Bag 18|
|05 Planter Bag 5, 2.5L Pot||OG Open Ground or Bare Root|
Q: Are you open to the general public?
A: Most definitely! We are open Monday-Friday 8am-5pm and Saturdays from 9am-5pm. We are closed on Sundays.
Q: Do you sell bark and compost?
A: We don't sell bark (we recommend Intelligro, Main South Road for this), but we do sell 35L bags of compost for $6.25ea, or $5.75ea for 5 or more bags.
Q: Do you have a staff member(s) who actually plant the trees?
A: Unfortunately we don't, but we are more than happy to recommend several well-known contractors. See Our Partners for more details.
Q: Do you have a trailer we can hire?
A: We can go one better than that - we have a trailer you can use, free of charge!
Q: Do you deliver?
A: We are happy to organise to have your order delivered either via courier or truck, depending on the size of the order. We are unable to quote the freight price until we know exactly what is being sent, so if you're wanting a freight quote, please be sure to let us know when ordering, and we will let you know before proceeding.
Q: I'm really unsure where to start with my site - can you help?
A: We offer a range of services that can help.
1. Bring in photos/plans to our retail staff for them to look over.
2. We offer a 2-hour on-site consultation where one of our experienced staff will come to your site and give you some advice on layout and planting. There is a $150 charge for up to two hours, and mileage fees do apply, for more information, read our site visits page.
3. We have an in-house fully-qualified landscape architect who can closely with you and draw up a complete concept and planting plan that you can implement yourself, or retain the services of a landscape contractor...
Q: I want a specific plant, but can't see it in your catalogue or online - will you source it for me?
A: We will do our utmost to source exactly what you want. In the event we are unable to find a particular plant, we are also happy to suggest alternatives.
Q: The leaves on my lemon tree are covered with a black mould. What is this, and how do I prevent it?
A: This is 'Sooty Mould'. It is a common problem on all types of citrus trees. It is a secondary problem after an insect infestation. Scale insects (and other insects) will have left a secretion on the leaves, and the mould has grown on that. The mould can be washed off by covering the tree with a detergent solution (like Sunlight Liquid mixed with water), which should be done on a cool or cloudy day to prevent sunburn. Insect infestations should be controlled using oils or insecticides to prevent a recurrence. Reduce the likelihood of problems with insects and diseases by planting citrus trees in a sunny site with free-draining soil (so avoid shady, damp areas), and prune the trees to be more open than dense.
Q: My fruit tree has not produced any fruit this year. What have I done wrong?
A: There are many reasons why a tree may not produce fruit. How old is the tree? It may be too young. Were there flowers. If the tree has not flowered, it my not have received sufficient winter chilling or may have too much nitrogen in the soil, which produces lots of vegetative growth at the expense of fruiting growth. If the tree has flowered but not set fruit, the flowers may not have been pollinated. Was there good bird activity? Is it a self-fertile variety? If not self-fertile, is the cross-pollinating variety planted nearby and did it flower at the same time?